In a recent article in Outsource Magazine (http://www.outsourcemagazine.co.uk/articles/item/4051-secret-agreements-on-culture-), Brandi Moore contested the ability of integrating outsourcing with local teams without ‘talking about the cultural differences’ and trying to find solutions.
Esteban Herrera, COO of Horse For Sources Research, rebutted with this article http://www.horsesforsources.com/brandi-esteban.
Reading through both articles one may notice that both agree finally that cultural differences are important in an outsourcing agreement. It’s just that Mrs Moore advocated that most outsourcing providers do not pay attention to it, while Mr Herrera insisted that this is not the case – at least anymore!
Allow me to add here that training (at least 3 weeks preached Mr Herrera) is not something that changes the culture of a person! It helps him understand other cultures, but acquiring a new culture is a life-long experience!
Ancient Greek philosophers defined ‘Greek‘ as ‘anyone having taken part in the Greek education (παιδεία)‘ which is a lot more than a few weeks training in a closed room!